AVAILABILITY OF PRODUCTS
Due to the handmade (customizable) nature of our products, we cannot guarantee 100% availability of all colors/components/style. In this case, we will immediately contact you via email for other options. Please expect a reply within 24 hours on weekdays and up to 48 hours on weekends via email for other options. You may cancel your order anytime by replying to our email. We will arrange for a refund if payment has already been made. PLEASE NOTE THAT THIS ONLY APPLIES TO ORDERS THAT ARE OUT-OF-STOCK.
We will only be able to reserve the items you ordered for three (3) days. We will re-list the item if payment has not been made after the reservation period. If we sold out on any items you ordered, we will contact you via email for other options. Most of our handmade products are assembled only upon confirmation of payment is received. Please allow 5-7 days processing time from date of payment to prepare your order for shipping and for the courier to deliver them to your place.
Please take note of our ECQ and GCQ Processing time below:
Standard Shipping – 4 to 5 Business Days excluding Saturday, Sunday and Monday (closed) and holidays
Express/Same Day Delivery – 1 to 2 days excluding Saturday, Sunday and Monday (closed) and holidays
Provincial Delivery – 5 to 7 working days but expect some delays due to restrictions imposed by your respective local government unit
International Delivery – currently suspended during ECQ and GCQ
Please note that this schedule may change depending on the current restrictions imposed by the IATF and local government units.
There might also be changes in the delivery period during Sale Season and Holiday/Christmas season due to bulk of orders received. We will notify you beforehand for the changes in schedule.
CANCELLATION OF ORDER
You may cancel your order anytime if payment has not been made. Please reply to your email invoice or send us an email at email@example.com with your name, order tracking number and your reason for the cancellation. We regret that we will no longer allow cancellation of orders once your order has already been shipped. Orders are immediately prepared as soon as payment is confirmed.
If there are errors with your order such as change in delivery address or contact details, kindly message us at the listed contact numbers on our site for faster communication.
RETURNS & EXCHANGES
We choose and create our products carefully to make sure that you get the best quality at the best price. However, please remember that most of our hair pieces sold are handmade. Although we inspect each piece before it is shipped, we are only human and we may have missed a flaw. In this case, contact us within 14 days from date of receipt of your order and we would gladly replace the item if found that the damage/defect is due to our own fault. Returns and Exchanges for custom designs are not allowed.
We accept request for exchange or refund of your order within 14 days upon date of receipt of your order. Kindly ensure that all items are still in their original packaging and all tags are intact. Please message us via email, viber or sms to facilitate exchange.
INTERNATIONAL ORDERS (Suspended during ECQ and GCQ)
International Orders may take between 7 to 25 days delivery time. There may be additional shipping fees on top of the shipping fee already charged upon checkout for specific items in our product line. You will be billed separately for any applicable charges. If you are not agreeable to the charges applied, we will refund you the cost of the specific item you wish to remove from your order list thru Paypal.
We inspect each hairpiece to ensure that all components are securely attached. However, please remember that our accessories are not toys. Some designs may contain small parts that may pose a choking hazard. We will not be held liable and responsible for any accident that may arise from the use of our products. Please strictly supervise infants & toddlers while wearing our products.
Unless explicitly stated, all content of this website such as but not limited to the logo, taglines, text, graphic, photos, background images and artwork are owned and copyright material of My Lil Universe Enterprise and all its in-house brands (Style Me Little, Celestina & Co., Lil Rocketman, Juan at Maria). Commercial use of these materials may only be used with the express, prior, and written permission by My Lil Universe Enterprise authorized representative.