Please take note of our ECQ and GCQ processing and delivery time below:
Standard Shipping – 4 to 5 Business Days excluding Saturday, Sunday and Monday (closed) and holidays
Express/Same Day Delivery – 1 to 2 days excluding Saturday, Sunday and Monday (closed) and holidays
Provincial Delivery – 5 to 7 working days but expect some delays due to restrictions imposed by your respective local government unit
International Delivery – currently suspended during ECQ and GCQ
Please note that this schedule may change depending on the current restrictions imposed by the IATF and local government units.
There might also be changes in the delivery period during Sale Season and Holiday/Christmas season due to bulk of orders received. We will notify you beforehand for the changes in schedule.
Cancellation of Order
You may cancel your order anytime if payment has not been made. Please reply to your email invoice or send us an email at firstname.lastname@example.org with your name, order tracking number and your reason for the cancellation. We regret that we will no longer allow cancellation of orders once your order has already been shipped. Orders are immediately prepared as soon as payment is confirmed.
If there are errors with your order such as change in delivery address or contact details, kindly message us at the listed contact numbers on our site for faster communication.
Returns & Exchanges
We choose and create our products carefully to make sure that you get the best quality at the best price. However, please remember that most of our hair pieces sold are handmade. Although we inspect each piece before it is shipped, we are only human and we may have missed a flaw. In this case, contact us within 14 days from date of receipt of your order and we would gladly replace the item if found that the damage/defect is due to our own fault. Returns and Exchanges for custom designs are not allowed.
We accept request for exchange or refund of your order within 14 days upon date of receipt of your order. Kindly ensure that all items are still in their original packaging and all tags are intact. Please message us via email, viber or sms to facilitate exchange.